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Frequently
Asked
Questions

- All our lamps are compatible with US (100V/127V) and EU (220/240V) voltages.

- The electrical light sockets that we use in our lamps are compatible for US (E26) and EU (E27) light bulbs.

- We complete our lamps with large white ceiling cup (diameter 4.9 inches = 12.5 cm) for all US and EU customers due to the fact that we know that in US larger ceiling mounting holes than in EU.

- PLEASE NOTE that you can order non hardwired pendant light, just select "Lamp with US plug" if you need US plug, or "Lamp with EU plug" if you need EU plug, and also please indicate in the personalization field the desired length of the wire and the quantity of ceiling/wall mounts for the wire. If your ceiling has a hook or something else that you can hang the pendant light on, please contact us via Etsy private messages and we will complete your pendant light with a special fixing piece for wire.

- "Decor (not lamp)" option assumes the complete set of the flying vehicle without light socket (not lamp), it will be just a hanging decor, everything you need for mounting and hanging is included in the kit (hanging wire with a collet and a ceiling cup).

- "Lampshade (no cord)" option assumes the complete set of the lamp without light socket (use your light socket with thread on the body and a shade ring), also without wire and ceiling cup (use your ceiling cup).


COMPLETE SET OF OUR LAMPS NOT INCLUDED:

- Light bulb(s) (new lamps are almost never (or even never) equipped with light bulb(s), their delivery is problematic by postal service, and customers have their own preferences regarding the power and glow colors:
1. Only LED bulbs with E26 - E27 base can be used in our lamps (both will fit).
2. In order for the lamp to perform its lighting function, we recommend using light bulbs with a power of 10W - 20W (we use 15W at home).
3. For us, the optimal choice of glow temperature is 4000K - 4100K, this is natural white light, not warm and not cold.Since the light bulb is visible in the "Light Parachute", it is better to choose a round light bulb, then the "Light Parachute" will look pretty.

- Dowels and self-tapping screws for the ceiling cup and wire mounts (ceilings and walls are constructed from different materials, the length and type of dowels and self-tapping screws must be selected in each case).

- Assembly tools (our lamps are easy to assemble by hand without tools, although some parts have sockets for screwdrivers or hexes, but they are not required).


If you have any questions regarding the product, its customization, cooperation, or any other, please feel free to contact us, we're always in touch!

This page is constantly updated based on your frequently asked questions.

Designed by Oleksii Shevchuk
Produced by
«ARTBUZ®» creative workshop

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